Consumer facing refinance product for a large auto loan refinance provider

Current web experience built by cobbling features together from 3 brand acquisitions
Customer journey was disjointed, with multiple steps requiring manual intervention
Cross selling products like auto insurance was too cumbersome to support
Disconnected multiple enterprise systems
1TB DB, growing fast, managed manually using legacy tech
No data warehouse and manual reporting

Partnered with marketing / product to understand customer needs
Designed and developed unified web and native mobile applications to provide seamless customer experience
Built Machine Learning models to estimate the car prices in real time
Integrated with multiple vendor APIs to minimize customer data entry (e.g., Plaid for job history, Transunion for financial history, etc.)
Enabled image scanning to automate uploading driver’s license, retail installment sales contract, etc.
Enhanced logging, monitoring, dashboards and alerting to reduce and address the problems effectively.
Automated most previously manual tasks to speed turnaround time

Consistent customer engagement and experience
Significant reduction of loan processing time resulting in customer satisfaction
Collaborated with customers on car-buying, boosting refinancing applications
$100M incremental revenue with refinance applications
18% reduction in operating costs by automating previously manual tasks
$50M revenue potential through cross selling of products
Improved automated business process
Automated notifications, reporting, alerts, monitoring
Improved integration with lender network