Company Overview
- Leading US-based auto parts distributor
- $7B annual revenue
- 5M parts shipped daily
Tech Overview
- 14M SAP users
- 9 SAP versions
- 30k+ EDI transactions daily
Business & Technical Challenges
- Unplanned downtimes during business hours result in significant lost revenue
- Ineffective business planning and slow dev/rollout cycles due to the need to support multiple, older versions
- 35TB database, growing rapidly
- Severe performance issues, hardware/capacity limitations
- End-of-life for older SAP versions with limited, manual performance monitoring & reporting
- Extensive performance improvement plan: ABAP tunings, secondary indexing, load balancing, file-system optimizations,etc
- Gauged/rebalanced system capacity based on concurrent users, background processes and response times
- Archived 12 TB from database based on analysis of least-used data
- Optimized and offloaded lower priority jobs to ancillary systems
- Upgraded SAP and Oracle systems to the latest version
- Leveraged SAP open text implementation to minimize data retrieval inefficiencies
- Established command center for automated monitoring and KPI reporting, with automated SMS notifications for critical issues
- Clear path for eventual ECC upgrade
- Simplified scaling, monitoring and tracking
- Greater confidence in business planning
- Significant reduction in P1 incidents
- Improved customer satisfaction (CSAT)and NPS due to system stability
- Improved business process runtime efficiency
- Streamlined monitoring and real-time alerts for proactive response
- Increased revenue due to few unplanned downtimes
- Reduced system admin/developer costs due to greater reliability
- Streamlined monitoring and real-time alerts for proactive response
